Vrana, VasilikiΒράνα, ΒασιλικήMantzaridis, PaschalisΜαντζαρίδης, Πασχάλης2019-05-082024-09-272019-05-082019-04https://repository2024.ihu.gr/handle/123456789/3903Το πλήρες κείμενο της εργασίας ΔΕΝ είναι διαθέσιμοThis study aims at exploring level of satisfaction of people residing into prefecture of Serres towards touristic locations and sights located in the area. The importance of this topic lies in the fact that tourists’ positive experiences of touristic service provided by tourism destinations can produce further customer retention as well as positive word-of-mouth. Analysis focuses on the main elements that can influence customer satisfaction from the services. In order to conduct and complete this study, 183 web and printed questionnaires were filled and analyzed amongst permanent and temporary residents of prefecture of Serres. Satisfaction from natural attractions, sport attractions and cultural/historical sights is investigated. Findings show that the majority of the sample is moderately satisfied with touristic services provided in the targeted area, even though many of the participants tend to make this kind of internal vacation for only a couple of days and maximum twice per year.66elΑναφορά Δημιουργού-Μη Εμπορική Χρήση-Όχι Παράγωγα Έργα 4.0 Διεθνέςhttp://creativecommons.org/licenses/by-nc-nd/4.0/deed.elTEICM::ΤΟΥΡΙΣΜΟΣΙΚΑΝΟΠΟΙΗΣΗ ΠΕΛΑΤΩΝ338.4791Διπλωματική εργασίαTourismInternal TourismTourist SatisfactionDestination AttractivenessDestination AttributesTourist ExperienceSerres