Πλοήγηση ανά Συγγραφέα "Tarabanis, K."
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Τεκμήριο The Business Strategy Perspective on the Development of Decision Support Systems(2005) Fragidis, G.; Tarabanis, K.This article examines the support that information systems may provide to the strategy process in business organisations. Being the process through which organizations make decisions for their future, strategy is very important in organisations. Early enough, systems that supported decision making were developed. In the mid of 1980s a new stream of information systems aimed at addressing the specific needs of executives. However, these systems used to serve as general purpose systems for top management needs and did not focus on the business strategy process per se. There is plentiful evidence that these systems do not, in fact, meet the expectations of business strategists. Based on a literature survey in the field of business strategy, this article identifies the needs of the business strategy process, demonstrates the shortcomings of current approaches in the development of information systems that support strategic decision making and proposes implications for the development of information systems that support business strategy.Τεκμήριο Conceptual and Business Models for Customer-Centric Business Ecosystems(2007) Fragidis, G.; Tarabanis, K.; Koumpis, A.Information technology and the Internet favour the development of business networks, in which business partners cooperate to produce composite products and services that meet the customer needs. Customer participation in these networks, even though necessary, is usually neglected or submissive to the needs of the business enterprises. Based on the metaphor of 'business ecosystems', this paper argues for the need to introduce customers as active members of business networks and proposes a conceptual and a business model of customer-centric business ecosystems. The business model is based on a technological platform, which enables the development, the dynamic configuration and the coordination of the customer-centric business ecosystem. The operations of the platform follow the paradigm of service oriented architectures and they can be implemented with the use of Web services. The paper discusses also the strategic aspects of the development of customer-centric business ecosystems.Τεκμήριο From Repositories of Best Practices to Networks of Best Practices(2006) Fragidis, G.; Tarabanis, K.The paper refers to the development of online "networks of best practices" as mechanisms for the sharing of practical knowledge and the support of collaboration among business enterprises. The traditional approach in the transfer of best practices considers best practices as any other piece of information that can be stored and processed in electronic repositories/databases. However, practical knowledge cannot be as easily managed and transferred as information, because it needs social context and interaction. Based on the premise that best practices are practical knowledge ("know-how") that describes how to better implement some business processes and ideas, we elaborate on the literature of communities and networks of practice, in order to find out ways that facilitate the sharing of practical knowledge among business enterprises. By analyzing the purpose and the features of these structures of practice sharing, we argue that best practice forums can be developed as online networks of practice, which we call "networks of best practices". We propose initial design principles for this endeavor and analyze the expected benefits.Τεκμήριο A Service Model for Customer-Centric Electronic Business(2007) Fragidis, G.; Tarabanis, K.The needs of the Service Economy have not been yet investigated in depth in academic research. This paper analyzes customer participation in services and considers the value-adding opportunities it offers. It proposes a conceptual framework for customer participation in services that is based on customer needs, the service offering and its outcomes. As experiences may be a major type of outcomes of the service process for the customer, we examine value-adding opportunities in dealing with customer experiences and we propose a service model for the association of needs, services and experiences. Such a model can be used for the development of customer-centric services, in which the customer is empowered to configure services according to his/ her needs and preferences, services which bring superior experiences and satisfaction. Based on the example of the tourism, which is experience-intensive, we describe the functional and technical aspects of the model.