An analysis of quality assurance in the Greek Food Industry: the case of Hellenic Industry of Sugar

Abstract

This thesis implemented in Hellenic Sugar Industry and specifically in the factory Platy. The aim is to provide a solution to the requirements relating of the clients who constantly increasing day by day. The requirements of these focus mainly on product quality although this company was applying the standards ISO 9001:2008 and HACCP and certified with them. Basically the company interesting to be able to annihilate and hassles the complaints of clients with the aim to managed to maintain the Brand Name in Greek and foreign market in which they already had acquired. For the above reasons, the Quality Council of the factory decided to certify with the standard ISO 22000:2005 FSSC (Food Safety System Certification). With this way wants to prove even the most demanding customers that follows specific procedure having as its purpose to assure them that you care just for them and their desires. For about a year the Company is realizing step by step the requirements of the standard that referred above. It hopes to achieve the objectives and to be certified under this standard (ISO 22000:2005 FSSC) the current July or August so be prepared for the new production process of the year 2014 will begin in September. The industry following the instructions of specific Advisors is absolutely sure that will be certified and in case of small failures or non - compliances during production process will be implemented in the next review – supervision.