Επιστημονικές Δημοσιεύσεις

Μόνιμο URI για αυτήν τη συλλογήhttps://repository2024.ihu.gr/handle/123456789/30488

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Πλοήγηση Επιστημονικές Δημοσιεύσεις ανά Θέμα "Academic libraries"

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    Investigating customer satisfaction and service quality in academic libraries: the case of Technological Educational Institute of Central Macedonia
    (2013) Dimitriadis, Sotirios G.; Vrana, Vasiliki; Dimitriou, Stylianos; Kalaitzis, Vasileios; Drogalas, George
    Customer satisfaction and service quality policies have been established in recent years in academic libraries’ management. However, setting regulations and imposing procedures requires reliable methods to evaluate actions. The Technological Educational Institute (TEI) of Central Macedonia is a university institute committed to provide excellent services to its stakeholders, by developing ongoing dialogue. In order to investigate the library users’ habits and assess their satisfaction on provided services, a survey has been conducted. An online questionnaire was developed based on MOPAB’s (Total Quality Management Unit of Greek Academic Libraries) guidelines for data collection and was then distributed to library users. Such questionnaires can be a valuable instrument for monitoring user satisfaction on a systemic manner and improving service quality in libraries. Moreover, the questionnaire could be used, after adjustments, as a benchmarking tool for Greek academic libraries. The analysis revealed that even though users do not fully utilise all services, they manifest a high level of satisfaction.
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    Job analysis of academic librarians in Greece: Investigating differences among institutions regarding obligations and responsibilities
    (2016) Mouza-Lazaridi, Anna-Maria; Grigoriadou, Sofia P.
    The purpose of this paper is to identify the obligations and responsibilities of librarians, working in Greek academic libraries and to investigate whether there are significant differences among various institutions. The survey was based on a questionnaire containing 161 duties performed by academic librarians, classified into five main categories which are: general management, collection management, materials organization, user service and system management. The respondents were 31 managers at Greek academic libraries, who were asked to assess their duties according to importance, difficulty and frequency, and whether such tasks were deemed professional, para-professional or non-professional. A two-way ANOVA was applied to determine whether performed duties significantly differed according to institution size and/or type. The results revealed no significant differences regarding importance of duties while many differences were detected across all main categories regarding difficulty. Differences were also recorded concerning the frequency of duties for some of the subcategories under general and collection management, materials organization and the subcategory cultural events and programs. Finally, professional duties represented 86 percent of total duties, indicating the necessity of professional librarians for the effective management of their responsibilities. These findings, which are first recorded in Greece and refer to academic librarians’ duties, will be particularly useful for decision makers to reach the right decisions regarding the implementation of human resource practices, taking into account the individuality of the institutions under consideration. Also these outcomes can be viewed as a valuable guide for adapting the indicated decisions under the rapidly introduced technological changes and properly tackling problems stemming from the economic recession.