Service Quality Assessment in higher education: the case of Technological Educational Institute (T.E.I.) of Serres, Greece

Abstract

Education service quality has become a major issue in higher education worldwide. In Greece it is beginning to gain attention in the last few years, mainly because it is an integral part of EU-funded programmes granted to the academic institutions. This paper presents students’ perceptions of education service quality as experienced at a higher educational institute of Greece. The survey used the original SERVQUAL questionnaire, in which only language adjustment was made, in order to fit in the academic environment. The results provide evidence that SERVQUAL can partially be used to record and attribute students satisfaction for major educational issues.