A telecommunications call volume forecasting system based on a recurrent fuzzy neural network

Abstract

The problem of telecommunications call volume forecasting is addressed to in this work. In particular, a foreacasting system is proposed, that is based on a dynamic fuzzy-neural model, where the consequent parts of the fuzzy rules are small Block-Diagonal Recurrent Neural Networks with internal feedback. The forecasting characteristics are highlighted and the prediction performance is evaluated by use of real-world telecommunications data. An extensive comparative analysis with a series of existing forecasters is conducting, including both traditional models as well as fuzzy and neurofuzzy approaches.